Refund Policy

Last Updated: October 10, 2026

At Mehwish Puri, every garment reflects our commitment to quality, craftsmanship, and thoughtful design. We aim to provide a transparent and fair shopping experience for customers purchasing from Pakistan and international destinations. This Cancellation & Refund Policy explains the conditions under which orders may be cancelled, returned, exchanged, or refunded.

Order Cancellation

Customers who wish to cancel an order should contact our customer support team as soon as possible after placing it. Cancellation requests are reviewed according to the order's preparation status, product type, and payment arrangements.

As many Mehwish Puri garments are prepared specifically for each order, cancellations may not be possible once production, stitching, customization, or other preparation work has started. Orders that have already been dispatched cannot be cancelled and must be handled under the applicable return policy.

If an order is eligible for cancellation, any payment already received will be refunded in accordance with the agreed cancellation terms and applicable payment processing requirements.

Made-to-Order and Customized Garments

Many of our designs are available on a pre-order basis, with an estimated preparation period of 15–20 days before dispatch. These garments may involve individual stitching, detailed embellishment, and finishing work.

Customized or personalized garments are generally considered final-sale products once production has begun and are not eligible for returns or refunds based solely on a change of preference, incorrect size selection, or a change in event plans. This restriction does not affect remedies available for defective products, incorrect items, or other rights provided by applicable law.

We strongly recommend reviewing product descriptions, size measurements, colors, and delivery estimates before confirming an order.

Return and Refund Eligibility

Customers may submit a refund request within 10 days of the original purchase date, subject to eligibility. To qualify, the product must be unused, unwashed, unworn, and returned in its original condition with all tags and packaging intact.

A valid order number or proof of purchase must be provided. Returns are subject to inspection and approval by our customer support team.

Sale items, gift cards, and customized products are generally not eligible for refunds, except where the product is defective, incorrect, or otherwise qualifies for a remedy under applicable law.

Damaged, Defective, or Incorrect Products

We carefully inspect garments before dispatch. However, if you receive an incorrect, damaged, or defective product, please contact us promptly and provide your order number, a description of the issue, and clear photographs showing the affected area.

Our team will review your request and may offer a suitable resolution, including a replacement, exchange, repair, or refund, depending on the circumstances and applicable consumer rights.

Products showing damage caused by misuse, improper washing, unauthorized alterations, or ordinary wear and tear are not considered manufacturing defects.

Product Colors and Measurements

We make reasonable efforts to display product photographs, colors, fabrics, and detailing accurately. However, slight color differences may occur because of lighting conditions, photography, screen settings, and the characteristics of fabric or handcrafted embellishments.

Customers should review the product-specific measurement chart before ordering. Minor differences inherent in handmade craftsmanship do not automatically qualify as defects, although significant discrepancies will be reviewed by our team.

Exchanges

Exchanges are generally considered when a product is defective, damaged, or incorrectly supplied. Requests are subject to product availability, inspection, and confirmation by our customer support team.

Customized garments, worn products, washed items, and products altered after delivery are generally not eligible for exchange unless required by applicable law.

Return Shipping

Customers must contact Mehwish Puri before sending a product back. Our team will provide return instructions and, where applicable, a return authorization reference.

For approved standard returns, customers are responsible for return shipping costs unless otherwise confirmed. Where an incorrect or defective item has been supplied, responsibility for reasonable return shipping costs will be determined according to the circumstances and applicable law.

We recommend using a reliable courier service with tracking information. Please do not send returns without prior authorization.

Refund Processing

Once a returned item has been received and inspected, we will notify you whether the refund request has been approved or declined.

Approved refunds will normally be initiated within 5–10 business days. The time required for funds to reach your account may vary depending on your bank, card issuer, payment gateway, and payment method.

Where a refund cannot be returned to the original payment method, our team will explain the available alternative arrangements.

International Orders

Customers ordering from the United States or other supported international destinations should review the product details, size guide, and delivery estimates carefully before purchasing.

International returns may involve additional courier charges, customs procedures, and processing time. Any applicable return arrangement will be explained before the customer sends the product back.

Contact Information

For cancellations, refund requests, exchanges, or concerns about your order, please contact our customer support team with your order number and relevant details.

Mehwish Puri

Website: https://mehwishpuri.com/

Email: sales@mehwishpuri.com

Phone/WhatsApp: +92 339 4177771

Customer Support: Monday to Saturday, 12:00 PM – 8:00 PM (Pakistan Time)